Return Policy
RETURNS POLICY
If you wish to return one or more items, the following conditions must be adhered to:
You are within the 30-day statutory cooling-off period. If the item is damaged, it must not have been caused by you. The item must be clean and must not contain any stains, hair or dust.
Please contact us via email at contact@teluxir.com
or use our 24/7 chat support.
Return shipping is free of charge!
Please contact us via email at contact@teluxir.com
or via our contact form with your order number and your request. You will receive a free return label within a short time.
Please indicate which items from your order you would like to exchange.
Then indicate which size or color you wish to receive. An exchange is only possible for the same size or color, not for another product.
Important: In order to process your return quickly and in the best possible way, be sure to enter your order number. You will find this in your order or shipping confirmation. (#SXXXXX)
If you wish to return one or more items, the following conditions must be adhered to:
You are within the 30-day statutory cooling-off period. If the item is damaged, it must not have been caused by you. The item must be clean and must not contain any stains, hair or dust.
Please contact us via email at contact@teluxir.com
or use our 24/7 chat support.
Return shipping is free of charge!
Please contact us via email at contact@teluxir.com
or via our contact form with your order number and your request. You will receive a free return label within a short time.
Please indicate which items from your order you would like to exchange.
Then indicate which size or color you wish to receive. An exchange is only possible for the same size or color, not for another product.
Important: In order to process your return quickly and in the best possible way, be sure to enter your order number. You will find this in your order or shipping confirmation. (#SXXXXX)